📖 Universal Staff Role Guides & Standard Operating Procedures (SOP)

Key Duties: Barcode scanning, scale item entry, card terminal pairing, and cash float cashups.

• 30-Second Self-Void window before supervisor PIN
• Ozow Instant EFT & SnapScan QR checkout
• Local IndexedDB offline queuing during load shedding

Key Duties: 3D table floorplan seating, order firing to Kitchen KDS, and table transfers.

• Drag-and-drop table order transfers
• Beverage tap flowmeter liters vs billed tracking
• Split bill by item or even dollar distribution

Key Duties: VIN license disc scanning, parts BOM allocation, and mechanic clocking.

• Bay 1-8 active vehicle scheduling
• Automatic motor oil drum flowmeter billing
• WhatsApp instant quote approvals

Key Duties: Schedule 1-6 poison register, medical aid switching, and digital e-scripts.

• ICD-10 clinical validation & claim resubmission
• Digital certificate signing for S5/S6 poisons
• Real-time Discovery / Medscheme co-pay settlement

Key Duties: Bulk aggregate scale capturing, ALPR gate logging, and gate pass verification.

• Auto-tare serial scale protocols
• ALPR automatic gate barrier open commands
• Contractor limit >R150k Remote GM Push OTP

Key Duties: SARS VAT201 eFiling, reversing GL journals, inter-branch IBT transfers, and API keys.

• 1-Click SARS VAT201 XML generation
• Dual-signoff and WhatsApp Push OTP overrides
• Consolidated multi-branch group P&L