Does IntelliVision work offline during load shedding and network outages?
Yes. IntelliVision keeps selling with no internet - load-shedding proof by design. Your business data lives on your device in local IndexedDB storage, not our servers, until you choose Connected Mode. You can open the till, scan barcodes, take cash or external card payments, and issue receipts with zero internet connection.
Which receipt printers and hardware peripherals are supported?
IntelliVision prints to standard Bluetooth ESC/POS thermal printers with cash-drawer kick. Both 58mm mobile Bluetooth printers and 80mm desktop thermal receipt printers are supported using standard ESC/POS commands directly from your browser.
How do I switch or import my product catalog from Square, Loyverse, or Yoco?
You can import your products from Square, Loyverse, Yoco and more - every rejected row shown with its reason, nothing silently lost.
- Our CSV importer validates headers, maps categories, and handles South African comma-decimal prices correctly.
- Direct account API synchronization is live under API Connect: paste a token from Square, Loyverse, Lightspeed (Vend), Shopify or Clover, preview what we found, approve each data class, and your products, customers and sales history come across duplicate-proof (Shopify even brings stock-on-hand). Your team comes too where the vendor shares it — staff and roles import sign-in-disabled until you set passwords — and Business Setup then opens already knowing your shop: name, team size and account customers pre-filled for one final review.
- If your old system lives on this same computer, the Connect page can also read its export folder locally — CSV files and SQLite databases — with nothing uploaded anywhere.
- Running on Excel or a notebook? Copy your sheet's cells and paste them straight into the Connect page — you get an editable preview grid to fix anything before it imports.
- And once you're trading, Vision Live turns the till's own camera into a real watcher: motion alerts with snapshot evidence, each one flagged with the sale around it — or NO-SALE — all stored on your device with auto-expiring retention. And the app stays as simple as your business: setup asks who runs it, and My Business shows a one-person shop a till-first surface — payroll, staff tools and the debtors book stay tucked one tap away and appear by themselves with your first staff member, first account sale or second branch. Add the IVOPS Vision camera kit and its dedicated cameras join the same timeline — person detections included — paired directly over your shop network.
- Other systems use the guided export recipes on the same page.
Can I leave and export my business data at any time?
Yes. Because your data resides in your device browser's IndexedDB, you have complete ownership. We are also releasing a one-click full backup tool: Export everything and leave anytime - your data is yours Coming soon.
What South African languages are supported on the till?
IntelliVision works in 15 languages including isiZulu, isiXhosa, Sesotho, Afrikaans and Arabic. Cashiers and store managers can toggle the entire till interface between languages instantly with no page reloads.
How does double-entry accounting and 15% VAT calculation work?
Each sale writes items, payments and stock in one atomic transaction. A true double-entry ledger is created, balanced to the cent on every sale, with 15% VAT split automatically on every sale you make as a VAT vendor - and none charged at all if you are not registered and live stock deduction on every sale.
How are staff logins, permissions, and passwords secured?
Signing up creates your real owner login on the device — the password you type is hashed and stored, and the shared demo accounts are deleted from that till at the same moment. You add each cashier or manager their own login on the Team & Logins screen (staff imported from an old POS activate there too), so every sale and cash-up follows the person who rang it. IntelliVision uses role-based access that fails closed - a cashier can never open owner screens (payroll, exports, settings and team logins are owner/manager territory). All user passwords are stored only as salted PBKDF2 hashes, verified on your device.
What if I forget my password, or buy a second tablet?
Honestly: your data lives on your device and only your password unlocks sign-in — there is no remote reset, so protect the owner password and keep encrypted backups under Backups & Export. Owners can reset staff passwords any time on Team & Logins. A second tablet starts as its own empty till with its own logins; move your data across with a backup file, or run branches with Connected Mode.
How do open dashboards update when sales happen at the till?
A sale at the till updates open dashboards in under a second via our local browser mesh, and dashboard numbers are computed from your real data, never placeholders.
Are SARS VAT201 eFiling and payroll packs available?
Accounting calculations (15% VAT split and double-entry ledger) work live today. Automated filing packs are currently in engineering: VAT201 figures computed for you, ready to file on eFiling Coming soon, and Payroll with EMP201, EMP501 and IRP5 packs Coming soon.